Shopping Info

Order Processing

Orders are generally processed and shipped within 2–5 business days after the order is confirmed. No deliveries are made on national holidays or other non-business days.

Once your order has been shipped, the order status will be updated and a tracking number will be provided. You can check the delivery status through the carrier's tracking service.

Invoices

If you require a Taiwan business invoice, please enter your company name and Unified Business Number (統一編號) during checkout. A business invoice will be issued electronically.

For orders without a Unified Business Number, a paper invoice will be issued.

Frequently Asked Questions

Warranty & After-Sales Service

SPARMAX Taiwan provides the following warranty coverage for products purchased from this store under normal use:

• Air compressors: 2 years
• Airbrushes and spray guns: 2 years
• VUUM cupping device: 2 years
• Flyer X: 1 year
• SB88 spray booth: 1 year

The warranty covers functional failures occurring under normal use. Damage caused by improper operation, misuse or other human factors is not covered by the warranty.

For warranty repairs, the customer and SPARMAX will each cover the shipping cost for one direction. If a repair is not covered by the warranty, any applicable parts and repair charges will be confirmed with you before the repair is carried out.

Out-of-Warranty Repairs

For products outside the warranty period, the following inspection fees apply:

• Air compressors: NT$800
• Airbrushes / spray guns: NT$350

After receiving and inspecting the product, we will provide the applicable repair charges. Repairs will begin only after you approve the quotation. The customer and SPARMAX will each cover the shipping cost for one direction.

To request a repair, please complete the Repair Request Form. Our service representative will contact you by email.

Defective or Incorrect Products

If you receive a defective product, or if there is an issue attributable to our store, please email shop@sparmaxair.com with your order information, a description of the issue and relevant photos. Our customer service team will contact you regarding the next steps.

Returns

In accordance with applicable Taiwan consumer protection regulations, eligible online purchases are subject to a 7-day inspection period after delivery. This inspection period is not a trial-use period.

If you would like to request a return, please contact shop@sparmaxair.com and provide:

1. Order Number
2. Purchaser's name
3. Product and model to be returned
4. Reason for return, including photos or videos if applicable
5. Whether the product has been opened
6. Photos of the product

What can I check during the inspection period?

The following checks are permitted for the purpose of inspecting the product:

1. Open the package and inspect the product's appearance.
2. Connect an air compressor to power and check airflow, pressure and the pressure regulator.
3. Connect an airbrush to an air compressor and test airflow only. Do not put paint or any other liquid into the airbrush.
4. Filters or filter media that cannot be restored to their original condition after use are considered beyond the reasonable inspection scope once used.

Please keep the product, accessories and original packaging complete and in good condition. Inspection or use beyond what is reasonably necessary to check the product may affect your return rights.

Please return the product using the outer shipping carton whenever possible. Do not attach shipping labels or tape directly to the original product packaging, as the original packaging is considered part of the product. If the original shipping carton is no longer available, please use another suitable shipping box.

We recommend recording the unboxing and inspection process to help document the condition of the product.

If a returned product does not meet the applicable return requirements, additional return shipping costs may apply. For defective products, please contact us first at shop@sparmaxair.com.

Privacy Policy

Welcome to the SPARMAX Online Store (hereinafter referred to as the “Website”). To help you use the services and information provided by this Website with confidence, we explain below our privacy policy and how your personal information is handled. Please read the following terms carefully.

1. Scope of This Privacy Policy

This Privacy Policy describes how the Website handles personally identifiable information collected when you use the Website and its services. This Privacy Policy does not apply to websites linked from this Website, nor does it apply to persons who are not commissioned by or involved in the management of this Website.

2. Collection, Processing and Use of Personal Information

• When you visit the Website or use its services, we may ask you to provide personal information necessary for the relevant service. Your personal information will be processed and used only within the scope of the specified purpose and will not be used for other purposes without your written consent.
• When you use interactive functions such as service email or surveys, we may retain the name, email address, contact information and time of use that you provide.
• During general browsing, the server may automatically record information including your device's IP address, access time, browser used, and browsing and click records. Such records are used internally as a reference for improving our services and will not be publicly disclosed.
• To provide more accurate services, survey information may be statistically analyzed. Statistical data or explanatory information derived from such analysis may be used for internal research or published when necessary, provided that it does not identify any specific individual.

3. Protection of Personal Information

• The Website's servers are protected by firewalls, antivirus systems and other necessary information security measures. Access to personal information is limited to authorized personnel. Relevant personnel are subject to confidentiality obligations and may be subject to legal consequences for violations of those obligations.
• Where it is necessary to engage third parties to provide services for business purposes, the Website will require such parties to comply with confidentiality obligations and will take necessary measures to verify their compliance.

4. External Links

The Website may contain links to other websites. You may access such websites through links provided on this Website. However, this Privacy Policy does not apply to those external websites. Please refer to the privacy policies of the respective websites.

5. Sharing of Personal Information with Third Parties

The Website will not provide, exchange, rent or sell your personal information to other individuals, organizations, private enterprises or government agencies, except where required or permitted by law or contractual obligations.

Such exceptions include, but are not limited to:

• With your written consent.
• Where expressly required by law.
• Where necessary to prevent danger to your life, body, freedom or property.
• Where cooperation with a government agency or academic research institution is necessary for statistical or academic research in the public interest, and the data has been processed or disclosed in a manner that does not allow identification of specific individuals.
• Where your activities on the Website violate the Terms of Service or may harm or interfere with the rights of the Website or other users, and disclosure is necessary to identify, contact or take legal action against the relevant person.
• Where disclosure is beneficial to your rights and interests.
• Where the Website commissions a service provider to assist in collecting, processing or using personal information, the Website will exercise appropriate supervision and management over such service provider.

6. Use of Cookies

To provide you with the best possible service, the Website may place and access cookies on your device. If you do not wish to accept cookies, you may adjust the privacy settings in your browser to refuse cookies. Please note that doing so may prevent certain functions of the Website from operating properly.

7. Amendments to This Privacy Policy

This Privacy Policy may be amended from time to time in response to operational or other requirements. Any amended terms will be published on the Website.